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Help

How to shop with Avon

Choose how you shop online with Avon.

  • Shop through your local online Representative and receive the convenience of online shopping with the personal touch.
  • Alternatively shop directly with Avon and have your order shipped from Avon HQ to your doorstep.

Amazing range

Shop 24/7 from over 1,000 new products every 3 weeks

Special offers

Receive regular promotion and special offers

Delivery options

Choose a delivery option  that suits you

28 days to return

We know you'll be happy (but you can return within 28 days)

How do I find a product online?

It's easy! Simply browse and shop by product or brand using the main menu navigation at the top of the page.

Still can't find what you're looking for?

Try using the search bar (at the very top of the page) where you can search for products by brand, keyword or product number.

Payment options

Avon accepts several different payment options all aimed at giving you choice and convenience.

  • Credit/Debit Card
  • PayPal
  • Cash on Delivery (Representative Delivery only)

Delivery methods

Shopping online with Avon is all about choice. That's why we let you decide the delivery method that works best for you:

Representative Delivery

If your local Rep offers FREE Personal Delivery you will be able to select this option at checkout.

  • FREE personalised delivery service (within a defined area)
  • Delivery time is usually 5-15 business days
  • Your Representative will contact you to confirm price, arrange delivery time, location and payment
  • You can contact your Representative at any time with queries about your order

Direct Courier Delivery

You can now shop through your local Rep for FREE Direct Courier Delivery on orders over £30.

If you choose to shop directly with Avon, your order can be couriered from Avon HQ to your doorstep. You can select from two options:

Standard delivery (£3.50)

Order delivered within 5 working days from dispatch.

Express delivery (£5.50)

Orders placed before 1pm (Monday to Friday excluding bank and public holidays) delivered the next working day. All orders placed after 1pm we will endeavour to dispatch within 2 working days.

  • Your order will be delivered through the Hermes network.
  • If you are not in when the carrier attempts delivery, they will leave a card for you telling you how you may collect your order.
  • We'll email your delivery progress details and you can track the progress of your order too.
Remote Locations

Please note, Express delivery is not available to Remote Locations.

Remote locations include Northern Ireland, Scilly Isles, Isle of Man, Isle of Wight, Highland and Islands.
Postcodes: AB31-56, BFPO (all), BT1-94, FK17-21, GY1-10, HS1-9, IM1-9, IM86-87, IM98-99, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, JE1-5, KA27-28, KW1-3, KW5-17, PA20-38, PA41-49, PA60-78, PA80, PH1-13, PH15-26, PH30-44, PH49-50, TR21-25, ZE1-3.

BFPO and International Delivery

We deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands).

We also offer a standard delivery service to BFPO addresses. Order delivered will be delivered to BFPO London within 5 working days of dispatch. Onward delivery handled via the military sort centre. The cost of this service is £5.50 regardless of order size. Due to restrictions transporting hazardous materials, aerosols will be removed from BFPO orders.

We regret that we are unable to deliver orders outside the UK apart from BFPO. To purchase Avon products outside the UK, you may want to access http://www.avoncompany.com/world. Within the Avon Global Directory, first click on your Region, then click on your Country to view your local website.

ParcelShop

ParcelShop is the ideal option for customers who wish to purchase online from Avon but are not at home due to a busy schedule or don't have a safe place for the Hermes couriers to leave their parcels.

Orders delivered within 3-5 working days.

You can select from two options:

Standard delivery (£3.50)

Express delivery (£5.50)

What are the benefits of shopping online with an Avon Representative?

It's not mandatory to shop Avon online with a Representative, but they will help you choose the products that are right for you, recommend complementary products and personally deliver your order at a time and place that suits you.

Shopping with a Representative doesn't prevent you from shopping directly with Avon. Please note that direct delivery does incur a small delivery fee.

How do I find my local online Avon Representative?

Already know your Representative?

  • Go to Find your local Representative
  • Enter their name or contact details in the ‘Know who you’re looking for?’ area
  • Select your Representative's profile
  • Reconnect and start shopping!

How do I return or replace a product?

We know you'll love our products as much as we do, however if for some reason you need to refund or replace a purchase take a look at our returns page.

How can I sign up to Avon's eNewsletter?

You can sign up below to receive all the latest news, product offers and beauty tips.

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